Interview – Ali Boyd

Hostel Manager – Ali Boyd


What do you consider the most rewarding and challenging parts of your job?

The most rewarding part is seeing backpackers enjoy the most of Australia and seeing that they are having the time of their life. When I came backpacking it was the staff that made the experience amazing and in return I wanted


If people were considering becoming a hostel manager what advice would you give them?

Go for it! You definitely won’t be bored. The main thing to remember is the customer experience and if you make them happy then your hostel will automatically have return customers.


What qualifications or experience is required to become a hostel manager?

I have no qualifications that relate to this industry however I have a  background in all aspects of the company as I started in housekeeping, moved to bar, travel and then the hostel side of things in general. If you continue to learn in each department it is a great industry to work your way up in.


What path did you take to become a hostel manager?

I started in housekeeping, moved on to activities, travel, reception and then Bar Manager. From here I put myself forward to learn the hostel and it went from there.


What did you want to be when you grew up?

On the West End stage in a musical.


Were there any other careers you considered pursuing when you left school?

I have a degree in Musical Theatre and this is something that I will probably persue when I get older on the side.


Is this your first career? Can you see yourself remaining in this line of work forever?

I have learnt a lot in the last two years and it has given me the experience I need to work my way up in any business. I am enjoying this line of work and feel that I am still learning so I hope I will be in this line of work for at least another couple of years.


What are your standard hours?

Monday to Friday and 9-5 however I probably have too much fun and go over a little!


Is there anything you can tell us about your job that people wouldn’t expect?

Probably some of the events that can happen here with guests. It can be hilarious some of the stories you hear or have to deal with. Naked people stuck outside their rooms is a fun one! Haha